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7 questions to ask any teen treatment program before you choose.

A warm tour and a confident admissions call can be reassuring. Reassurance isn't the same as substance. Here's how to tell the difference.
Send me the printable checklist
Ask us all seven now
Use it with every program you're considering. We hope you ask us the same ones.

A guide for parents

7 questions to ask any teen treatment program before you choose.

A warm tour and a confident admissions call can be reassuring. Reassurance isn't the same
as substance. Here's how to tell the difference.
Send me the printable checklist
Ask us all seven now
Use it with every program you're considering. We hope you ask us the same ones.

1,200+ families served

Residential, ages 12–17 · Outpatient (PHP, IOP, therapy), ages 8–22

The seven questions, and how we answer them

The printable checklist has what to ask, what a strong answer sounds like, and what to watch for.

1

Will the program put its commitments in writing, with a remedy if they miss?

Horizon: Yes. The Horizon Guarantee is signed by our CEO at admission, with a refund if we miss.

2

What kind of educational support does the program actually provide?

Horizon: [Our education model, accrediting body, and how credits transfer]

3

How are specialty offerings like neurofeedback priced, screened and measured?

Horizon: Clinically screened for fit, with a 19-channel QEEG map before and after so you can see what changed.

4

When your child steps down a level of care, does the next team already know them?

Horizon: [How our handoff works between residential, PHP and IOP]

5

How is the house actually staffed, day and night?

Horizon: [Peak ratio, overnight coverage, and who answers after hours]

6

How many clinical hours does your child get, and who's in the room?

Horizon: [Weekly individual sessions, group hours, and therapist caseloads]

7

How is family integration structured, and is it written down?

Horizon: Weekly calls with your child's clinician and weekly virtual visits. If your teen declines a visit, a staff member still meets with you.

Take the checklist on every tour and call.

We'll email you the printable version. If you'd like to talk it through, an admissions counselor can walk you through our answers to all seven.
  • We listen to your story
  • We answer these seven questions directly
  • We help you understand your options, even if that's not us
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Watch the full conversation

Every question, in depth. Jump to any chapter:
  • Guarantees and education
  • Specialty pricing and step-down care
  • Staffing and clinical hours
  • Family integration