The printable checklist has what to ask, what a strong answer sounds like, and what to watch for.
1
Will the program put its commitments in writing, with a remedy if they miss?
Yes. The Horizon Guarantee is signed by our CEO at admission, with a refund if we miss.
2
What kind of educational support does the program actually provide?
Every family is offered enrollment in Alta Independent, a Cognia-accredited school. Your child gets a two-hour school block every weekday, with two Behavioral Health Coaches in the room.
3
How are specialty offerings like neurofeedback priced, screened and measured?
Clinically screened for fit, with a 19-channel QEEG map before and after so you can see what changed.
4
When your child steps down a level of care, does the next team already know them?
Yes. Residential, PHP, IOP and outpatient are all Horizon programs, so your child's treatment plan and history move with them and your family never starts over with a new provider.
5
How is the house actually staffed, day and night?
Residential care is supervised around the clock, with staff on site and awake overnight. Ask us for the exact ratios in the house your child would live in.
6
How many clinical hours does your child get, and who's in the room?
Individual therapy with a licensed clinician, group therapy every day, and family therapy are built into every residential week. Ask us for your child's weekly schedule and their therapist's caseload.
7
How is family integration structured, and is it written down?
Weekly calls with your child's clinician and weekly virtual visits. If your teen declines a visit, a staff member still meets with you.
Take the checklist on every tour and call.
We'll email you the printable version. If you'd like to talk it through, an admissions counselor can walk you through our answers to all seven.
We listen to your story
We answer these seven questions directly
We help you understand your options, even if that's not us
