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Call now: (623) 243-8992

We carry the risk.
You focus on your child.

Most programs don't put their standards in writing. Our CEO explains why we sign ours for every family at admission, and what happens if we miss.
Talk to admissions
Download the agreement
Admissions responds within 30 minutes during business hours. No commitment required.

The Horizon Guarantee

We carry the risk.
You focus on your child.

Most programs don't put their standards in writing. Our CEO explains why we sign
ours for every family at admission, and what happens if we miss.
Talk to admissions
Download the agreement
Admissions responds within 30 minutes during business hours. No commitment required.

600+ families served

Residential, ages 12–17 · Outpatient (PHP, IOP, therapy), ages 8–22

In this video, you'll learn

1

Why most programs keep their promises verbal, and why we don't

2

The eight areas we commit to in writing, from admissions to billing

3

Exactly what happens if we miss a commitment

4

What we will not promise, and why that matters

What's actually in writing

CEO

Signed at admission

Brian Carlisle signs the agreement for every family. You leave with a copy.

8 areas

Every commitment defined

Admissions, care coordination, medical, clinical, daily life, family, discharge and billing.

7 days

Refund if we miss

A confirmed miss means a full out-of-pocket refund, processed within 7 business days.

Your call

Care continues

Money and treatment are separate decisions. You never have to leave to get the refund.

Coverage runs from admission through day seven after discharge. Read the full agreement

Ready to talk about what's right for your family?

Leave your details and an admissions counselor will call you. We'll also email you the signed Guarantee agreement so you can read every commitment.
  • A named counselor, from first call through admission
  • Insurance verified within one business day
  • Written out-of-pocket estimate before you commit
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Questions parents ask

Are you guaranteeing my child will get better?

No. No program can ethically promise outcomes. We guarantee the path: how we communicate, how we provide care, and how we treat your family, in writing and backed by a refund.

Do I have to pull my child out to get the refund?

No. The decision about money and the decision about treatment are separate.

Who decides whether you missed?

The commitments are specific, so a miss is usually a factual question. You get a written acknowledgment within two business days and a written finding within seven.

Watch the full conversation

Every commitment, walked through in detail. Jump to any chapter: