Comprehensive Care Coordination for Teen Residential Treatment

At Horizon Recovery, care coordinators bridge the communication gap between families and our recovery specialists and staff, ensuring you stay informed and updated about your child’s progress.

A family of four, including a woman, teenage girl, man, and young boy, sitting on a couch in a cozy living room, attentively listening to a blonde woman with glasses holding a clipboard, possibly a therapist or counselor, seated across from them. Books and decorative items fill the shelves in the background.
A person in a gray sweater and blue jeans holds hands with another person wearing a green shirt, while a therapist or counselor in a brown blazer takes notes on a clipboard.

We Understand This is a Difficult Decision

At Horizon Recovery, we deeply understand the weighty decision families face when choosing an organization to entrust their child’s care and treatment. We firmly believe that families should be intimately involved in their child’s care without the need for uncertainty or constant inquiries. Communication is imperative!

We’ve all encountered the frustrating “run-around” when trying to get updates from healthcare facilities. You might be familiar with phrases like “hold on, let me check,” “he’s not my patient,” or the vague assurance that “he’s doing fine.” We find such experiences completely unacceptable.

Our unwavering conviction is that families should always be informed about their child’s progress. That’s why we’ve taken the proactive step of employing a dedicated Care Coordinator. Their sole responsibility is to bridge the communication gap between our facility and your family.

Our Care Coordinators are the Backbone of our Communication System

They engage daily with our clinical team, fostering a deep understanding of each resident’s progress in their treatment journey. They actively connect with our residents and dedicated staff, ensuring they’re well-informed about everyone under our care.

Moreover, our Care Coordinators are committed to proactive communication. They will reach out to families as frequently as requested, providing updates that alleviate any concerns you may have. Additionally, our Care Coordinators are readily available to answer your questions and address concerns as they arise, ensuring you always have a reliable point of contact for your peace of mind. Your family’s comfort and confidence in our care are paramount to us.

Therapist holding the hands of a young woman who looks distressed, sitting on a white couch during a counseling session.
Two women sitting on a beige tufted sofa in a bright room; one woman in a striped white and black top is writing in a notebook, while the other woman in an orange top holds a cup and looks on.

Your Guide Through this Journey

During onboarding, you will meet your Care Coordinator.

Their role is to guide families through the entire journey, from explaining the process and addressing questions to providing support during a resident’s stay at Horizon Recovery. Furthermore, the Care Coordinator will assist in preparing families and residents for graduation, ensuring a smooth transition for the healing journey ahead.

At Horizon Recovery, we believe transparency and support are paramount in your child’s care and treatment. Our dedicated Care Coordinator is here to ensure you’re always in the loop, easing the burden of uncertainty and allowing you to focus on what matters most—your child’s well-being.

Your Trusted Point of Contact

With our Care Coordinator as your trusted point of contact, you can rest assured that you’ll receive timely updates and personalized assistance throughout your journey with Horizon Recovery, from onboarding to the moment your child takes their next steps towards healing and recovery. Your family’s peace of mind is our top priority.

Two young women sitting on a light gray couch facing each other and having a conversation in a bright, white room, one wearing a pink striped shirt and the other a light blue denim shirt holding a yellow mug.
Guiding your teen’s path to mental clarity, sobriety, and a hopeful future.
For more information or to schedule a visit, please reach out to us today.

Our empathetic and caring team is here to support you every step of the way.
610+ Families Served · Residential treatment, ages 12–17 · Outpatient care (PHP, IOP, therapy), ages 8–22